Jessica Dixon
2023 John Henry Cir.Apopka, FL 32703 (407) 886-1111
To
obtain an entry-level position in the MIS field with an organization where I
can utilize my programming, networking implementation, or database skills to
the success of my employer.
Currently in Pursuit of MCSE
University of Central Florida December
2003
Bachelor of Science in MIS Orlando, FL
Visual Basic.net ·
XML· SQL
Server · MS Word · MS Excel ·
Visio · MS PowerPoint · MS Access ·
HTML · Internet Explorer ·
Windows 2000 · XP ·
Citrix Neighborhoods ·
VisionPlus Oracle 11i
Channel
Intelligence, Celebration,
FL
Data Acquisition Specialist 4/05 – 6/05
•
Develop and institute procedures and processes for building and
maintaining files that describe key attributes of a web page.
•
Project work
Veritas
Software, Lake Mary, FL
Order
Administrator 11/04 – 3/05
•
Processed licensing orders for various IT companies and resolving issues
pertaining to them
•
Identified order issues and partnering with Customers, Licensing,
Renewals, Credit and Sales in resolving issues.
•
Customer communications (verbal and written), paying attention to
detail, and effectively responding to customers
• Project work
•
Training
Volt Telecommunications, Ocoee, FL
Field
Support Assistant 06/04 – 11/04
· Intake technician and customer call info via phone
· Dispatched job tickets to technicians in the field
· Resolved issues relating to technician/customer problems
Ocwen Federal, Orlando, FL
Collection Recovery Specialist ( Unsecured Collections
) 09/03
– 04/04
· Recouped and negotiating payment arrangements and settlements on charge-off unsecured debt accounts
· Customer service
· Trained new employees
· Handled and resolved client issues
· Entered customer information into database
Colorado Prime, Altamonte Springs, FL Telemarketer 02/99 - 02/00· Scheduled appointments with potential clients
· Resolved customer issues
· Updated and entered customer information into database
· Trained new personnel in use of customer database